Customer Satisfaction

Posted on
Thea's Mailbag: 2017's Worst Reasons for Non-Payment

Credit managers around the country share customers' worst (or best) reasons for... More

Posted on
You’re in a Service Industry. Serve Your Employees First.

The head of one of America's biggest full-service remodelers says workers won’t do... More

Posted on
Thea's Mailbag: How to Collect Payment with Compassion

Outstanding bills in Florida and Texas should be handled carefully More

Posted on
To Improve Customer Satisfaction, Consistently Manage Expectations

Build a loyal client base by setting--and sticking to--reasonable procedures,... More

Posted on
Thea's Mailbag: Handling Credit When a Sales Rep and Customer Are BFFs

Their friendship can't get in the way of you doing your job. More

Posted on
Thea's Mailbag: When to Ask for a New Credit Application

It's up to you and your company to decide More

Posted on
You Got the Sale. Now What?

Your work doesn't end after you take the first order. The service you deliver to... More

Posted on
Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

RSS
Close X