The Home Depot appointed Jordan Broggi as executive vice president of customer experience and president of online. In the role of EVP of customer experience, he will be responsible for leading the vision, design, and development of new and innovative solutions to drive a seamless experience for customers in stores, online, or on mobile devices. Additionally, he will retain leadership of The Home Depot’s online business, overseeing online operations, merchandising strategy, and customer experience for the company’s digital properties.
Broggi has been with The Home Depot for 11 years, most recently serving as senior vice president and president of online. He has previously served as SVP of finance, where he was responsible for planning, forecasting, and guiding execution of the company’s profit and loss and capital plan. He has also served in roles across merchandising finance, supply chain finance, financial planning, and analysis and strategic business development.
“Jordan is a fantastic leader with a deep understanding of our customers and our business,” Ted Decker, chair, president, and CEO of The Home Depot. “In his role as president of our online business, he brought data-driven innovation and value to the millions of customers and suppliers who use our website and mobile app. I look forward to his leadership and expertise as we continue to remove friction from our customers’ interconnected experience.
In conjunction with the move, Matt Carey, who most recently served as EVP of customer experience, will retire on Dec. 31, 2024 after 16 years with The Home Depot. Carey will continue to serve as an EVP in an advisory capacity until his retirement. In his career, Carey led the transformational efforts to re-imagine all aspects of The Home Depot’s IT infrastructure and approach to software development, including store mobility, price management, auto-replenishment, global sourcing, interconnected retail, and advanced analytics.
“Matt leaves a legacy of exceptional accomplishments that have helped The Home Depot evolve to meet the changing needs of our customers,” Decker said. “Since he joined the company in 2008, he has spearheaded an enormous technology transformation across our stores, supply chain, merchandising, and digital presence. Today, The Home Depot is one of the largest truly interconnected retailers in the world. The Home Depot is a better company because of Matt’s tremendous contributions, and I wish him the best in his retirement.”
