Pro customer comparable sales were flat in the fiscal fourth quarter for home-improvement retailer Lowe’s as the company grew net earnings to $1.0 billion from $957 million the year prior. Total sales for the quarter slid to $18.6 billion compared to $22.4 billion in the prior-year quarter.

“This quarter we delivered strong operating profit and improved customer satisfaction, despite the continued pullback in DIY spending,” Marvin Ellison, Lowe’s chairman, president, and CEO said in a prepared statement as part of the Lowe’s earnings report. “We remain confident in the long-term strength of the home improvement market, and we are making the right investments in our Total Home strategy to take share.”

In the quarter, Lowe’s experienced a 6.2% decline in overall comp sales as DIY customers continued to remain cautious about home improvement spending, according to Ellison.

“Macroeconomic factors like persistent inflation and a stagnant housing market continue to make DIY customers and consumers hesitant to spend on big ticket purchases for their homes, and those who did engage in home improvement activities took on smaller non-discretionary projects with a heightened focus on value,” Ellison said during the Lowe’s quarterly earnings call.

In the full fiscal year, Lowe’s delivered $86.4 billion in sales compared to $97.1 billion in the 2022 fiscal year. Net earnings grew to $7.7 billion in 2023 from $6.4 billion in 2022.

According to a recent survey of pro customers, Ellison said pros had backlogs in line with 2022 and were “cautiously optimistic about their ability to generate and close leads in 2024.” Executive vice president and chief financial officer Brandon Sink said pro sales should continue to outpace DIY sales for Lowe’s moving forward as the company employes its multi-year strategy to improve product offerings, fulfillment options, and the in-store and digital shopping experience for pros.

“We remain focused on executing our holistic pro strategy with more convenient fulfillment options, an enhanced product assortment, creating a best-in-class digital experience, and a rewards program that incentivizes long-term loyalty,” Ellison. “As these investments scale and mature, they will increasingly save pros time and money, enabling us to earn more of their business as we aim to grow pro at two times the market rate.”

In the fourth quarter, executive vice president of merchandising Bill Boltz said building products was the best-performing product category. The positive comps in the category were fueled by increased demand for roofing and drywall and “improved fulfillment capabilities and in-stock positions to better serve our pro customers.”

Executive vice president of stores Joe McFarland shared customer satisfaction scores were up 200 basis points in the fourth quarter for both pro and DIY customers.