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ECI Software Solutions, a provider of cloud-based business management software and services, appointed Riz Karim as chief customer officer to support customer growth and success globally. Karim will lead customer-facing teams, collaborating across divisions—including manufacturing, residential construction, field service management, building supply, office technology, and wholesale/retail distribution industry.

“The chief customer officer position is incredibly important as we’re wholly focused on helping small- and medium-sized businesses compete and grow,” ECI Software Solutions CEO Trevor Gruenewald said. “Riz not only brings a deep understanding of customer needs, but also has a proven track record of leading global support teams. At ECI Software Solutions, we’re dedicated to empowering SMBs and lifting the entrepreneurial spirit through purpose-built, and Riz’s customer journey expertise will drive greater value for our customers across the world.”

Karim previously served as the senior vice president of global services and support at Everbridge, a global leader in critical event management and national public warning software solutions. The new ECI chief customer officer also served on Everbridge’s senior leadership team as the company went through a successful IPO and growth phase.