When a customer or representative tries the old, misinformed argument of not... More
Educate your credit team, your sales team, and your customers of the dangers of... More
Commissions programs for credit managers are tricky and hard to do successfully,... More
Cozy customer relationships hurt returns by putting low-margin jobs ahead of... More
Address the problem promptly to prevent wasted time and energy. More
Culture, compensation, and economic conditions dominate the discussion. More
Moneyball shows how new thinking can yield results that drown out the boo birds. More
Measure first, then look at ways to improve the numbers. More
