Contractors' multi-year embrace of big-box dealers appears to be waning, a new survey suggests, with building material dealers likely to gain most and online services benefiting a bit less.
Online retailers may have you beat on price, availability, and service, but don't let that spell doom for your business. LEK's Robert Rourke explains how independent dealers can leverage their competitive advantage.
The hurdles facing the pro channels are well documented. While prices have driven many contractors to the big box stores, many have remained loyal. Pro dealers would be wise to follow some of the practices of the airline industry as a way to get back many former customers.