New beliefs about what you do and how you do them can lead to sales success
And stop calling it CRM, ProSales columnist Rick Davis says, because too much of the system today reminds people of Big Brother. Instead, refer to the software as C/PRM, because that "P" can make the rest of CRM much easier to embrace.
Agreeing to vague customer demands sets the stage for disappointment.
Managing and meeting--or exceeding--expectations is key to satisfied clients.
Build your knowledge, increase your credibility, and guard your profits.