How many times have you been singed by customers who feel they're the victim of your store's mistake and let you know about it in a not-so-nice manner? How you respond to and recover from those situations will determine whether you hear from them again.
Do you know the cost of a bad hiring decision? The Department of Labor estimates it can be as much as 25 percent of a new employee's salary.
By 2010, there will be a shortage of 3 million workers, according to the Bureau of Labor Statistics. As baby boomers retire, there will not be enough younger workers to take their places; at the same time, your best workers will face ongoing recruitment efforts, including temptations from your competition.
