Bob Losyk

Bob Losyk's Posts

  • How many times have you been singed by customers who feel they're the victim of your store's mistake and let you know about it in a not-so-nice manner? How you respond to and recover from those situations will determine whether you hear from them again.

  • HR by Numbers

    Do you know the cost of a bad hiring decision? The Department of Labor estimates it can be as much as 25 percent of a new employee's salary.

  • By 2010, there will be a shortage of 3 million workers, according to the Bureau of Labor Statistics. As baby boomers retire, there will not be enough younger workers to take their places; at the same time, your best workers will face ongoing recruitment efforts, including temptations from your competition.

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