Customer Service

Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map
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Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

Five Tried-and-True Tips to Protect Your Profit
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Five Tried-and-True Tips to Protect Your Profit

Do your sales tactics need a tune-up? Check these best practices to see where your... More

Thea's Mailbag: How to Make Your Customer Understand, and Stick To, Your Terms
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Thea's Mailbag: How to Make Your Customer Understand, and Stick To, Your Terms

No, they can't just pay you "whenever" More

Thea's Mailbag: How to Get Your Company on Board with Changes to the Credit Department
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Thea's Mailbag: How to Get Your Company on Board with Changes to the Credit Department

It'll take a lot of work, and most of it will depend on you More

Don't Underestimate the Importance of Builder Education
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Don't Underestimate the Importance of Builder Education

Education and training programs shouldn't just be for your employees. Consider... More

Your Most Terrifying Story, Just in Time for Halloween
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Your Most Terrifying Story, Just in Time for Halloween

We asked for the stories and you answered with this horrifying yarn More

Thea's Mailbag: Why Credit Managers Should Call on Customers
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Thea's Mailbag: Why Credit Managers Should Call on Customers

Get to know the story behind the credit file. It'll change the decisions you make. More

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The Five R's of the Customer Experience

Escape the sea of sameness and create a killer customer experience with these tips More

AJ Konynenbelt Helps Steer Zeeland Lumber Toward Success
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AJ Konynenbelt Helps Steer Zeeland Lumber Toward Success

Here's how this sales VP built a thriving team--and the lessons you can bring back... More

Are Customer Loyalty Programs Worth the Effort?
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Are Customer Loyalty Programs Worth the Effort?

'They're a bad idea today,' one consultant advises. Another expert is far more... More

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