Customer Service

You Got the Sale. Now What?
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You Got the Sale. Now What?

Your work doesn't end after you take the first order. The service you deliver to... More

Use These Five Metrics to Measure Your Customer Experience ydusvvzf
Thea's Mailbag: How to Handle the "You'll Get Paid When We Do" Line
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Thea's Mailbag: How to Handle the "You'll Get Paid When We Do" Line

A lien might be necessary, as well as severing the relationship More

Where Dealers Beat the Big Boxes on Service ... Most Times
Create a Better Customer Experience By Empowering Your Employees
Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map
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Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

Five Tried-and-True Tips to Protect Your Profit
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Five Tried-and-True Tips to Protect Your Profit

Do your sales tactics need a tune-up? Check these best practices to see where your... More

Thea's Mailbag: How to Make Your Customer Understand, and Stick To, Your Terms
Thea's Mailbag: How to Get Your Company on Board with Changes to the Credit Department
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Thea's Mailbag: How to Get Your Company on Board with Changes to the Credit Department

It'll take a lot of work, and most of it will depend on you More

Don't Underestimate the Importance of Builder Education
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Don't Underestimate the Importance of Builder Education

Education and training programs shouldn't just be for your employees. Consider... More

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