Everyone is looking for the Holy Grail in siding, the next big product, the new standard, says Van Garber, vice president of marketing for Norandex. And they're going where 21st-century crusaders go to find anything these days: the Internet.
The biggest news in siding this year isn't about styles or colors. Rather, the most notable development is the interactive online design programs that allow users to change the exterior look of a home with a digital photo and the click of a mouse. Such programs have been around for 10 years, but recently there has been a jump in the number of dealers and remodelers tapping into the tools to generate leads, tip the scales of competition, and cater to homeowners' Internet-born desire to customize, visualize more options, and picture the end result.
"You can walk into a home to make a presentation on new siding, or roofing, or windows, and you already have the picture of Mr. and Mrs. Smith's home in the laptop," Garber says. "You bring it up and you start showing them immediately what their house could look like. When you walk in, you're ready to hammer home a great presentation."
Norandex recently launched an online version of its HomeVisions Design Visualization Tool to show products from its 10 largest vendor partners along with its 100% recyclable Everlast Polymeric Cladding. Homeowners and pros can change vinyl siding to stone or add shakes and rounds in the gables of one of 11 house styles, or upload a photo of their own. Dealers can turn off options from vendors they don't support and show remodelers and homeowners how an existing home could look with CertainTeed's Wolverine Vinyl Siding Line, Style Crest's Cedar Cove rough-sawn vinyl siding, or Exteria Building Product's Stacked Stone Core.
The tool generates customer leads that the company passes on to local dealers, and beyond: "A neighbor could send [the design] to another neighbor or a relative across town and it could have a snowball effect," Garber speculates.
Other manufacturers also have caught on to the selling possibilities of these online tools. Mastic Home Exteriors by Ply Gem uses the Dreamhome Visualizer to show Web surfers how its polymer Cedar Discovery hand-split shakes could look on a selection of exteriors; users can change Mitten vinyl products with the enVISION it tool, including all nine colors of its latest InsulPlank siding. And users of Revere Building Product's MyDesign Home Studio can add shingles, soffits, and shutters to renderings of its insulated Sovereign Select EnergySmart siding.
"The homeowner is spending a lot of time researching what materials and what siding is best for their home," says Sean Gadd, trim business unit manager for James Hardie. "All you need to do is go to Google and type in 'siding' and you can get drunk on the information."
Even though the new wave of Internet-educated clients irritates some pros like exterior remodeler Cameron Robidoux of Robidoux Brothers in New Berlin, Wis., he has turned to online tools like the Dream Designer from Exterior Portfolio by Crane to attract business.
"If we're at a home show, we can use it as a tool for 'Hey, go onto our website; you can tinker around with what your house could look like,'" says Robidoux. "Or you can use it after you're already in the home and the homeowners are unsure of what colors would look best on their house."
The repair and remodeling market figured in nearly 75% of the demand for siding in 2010, according to Principia Partners, a construction materials industry consulting firm. Thus, remodelers keen on raking in the siding sales can use online tools to attract business. Exterior Portfolio by Crane allows its pro customers to download the Dream Designer to their sites to draw potential clients and keep them there. Jim Ziminski, president of Exterior Portfolio by Crane, says visitors stay an average of 60 minutes on Dream Designer.
Twin Cities Siding Professionals, a replacement contractor in St. Paul, Minn., captivates homeowners with the James Hardie Design Center. It places the vendor's new New HardieShingle fiber cement siding with other manufacturers' trim, windows, shutters, and doors on an existing home. Using a pro version of the tool, office manager Ann Merino uploads a photo of a client's home, "masks out" tree limbs and bushes (anything that will not get covered with siding), and in about 15 to 20 minutes has the faç ade ready for swapping materials instantly.
"The prep work takes the longest," Merino says. "Then if the homeowner says, 'Now I want to see my house with blue siding,' it takes two seconds, and I e-mail them a picture." The contractor offers the service for free to attract customers, and its speed and slick presentation give the company an edge over competitors.
The programs also impel consumers to take risks. Merino will often throw in a bold color with the beige options preferred by most homeowners.
"I can't tell you how many times people say, 'OK,
I think we are going to go with something a little bit different,'" once they see it on screen, Merino says. "It helps them push themselves and be a little more daring."
But the benefits don't add up to the price of the software for some pros, who find the programs too difficult, costly, and unrealistic. Many of the online tools are free, but advanced versions designed for contractors to use in-house, such as James Hardie's, cost around $499 with $99 yearly maintenance fees. And many dealers believe the tools could never replace seeing and touching samples in a showroom.