One quality in an employee that's more important than their skills to do the job is who they are as a person, argues REMODELING columnist Paul Winans.
Winans explains that Theo Epstein, president for baseball operations of the Chicago Cubs, looks at potential players' qualities as "human [beings]" before he considers their talent at baseball. Epstein thinks that who the players are as people is what will help them become part of the team and will "[carry them] through the long season of professional baseball." Winans explores ways managers and business owners can apply these ideas when hiring new workers:
When assessing a potential employee consider what they have done in their lives besides their occupation. Ask “What do you do when you are not working?” “What do you do for fun?” “What brings you the most joy?” A person who knows himself well will be a better employee and easier to manage ...
When interviewing a potential employee, ask [questions about when they were challenged both at work and away from work] ... They might look like this: “Tell me about a situation on the job where you were challenged, stressed or frustrated and how you responded.” Once that question is answered ask: “Tell me about a situation when you were not at work where you were challenged, stressed or frustrated and how you responded.”
You are going to find out the answers to those questions at some point. A bad time is after the employee has been working for your company. A good time is before you hire them.