In an article written for ProSales' sister publication, Remodeling, Paul Winans discusses what happens when your business begins to have several problems at once:
You find out that the production department is overwhelmed. In fact, the big jobs the company is doing are not going to end on time and job costs will be more than budgeted. Work has to be redone. Estimates that you were told would be done by a certain time were not even started. Clients are upset and confused.
But, there isn't a need to worry because Winans has seven tips to regain control.
- Sit down with each employee one-on-one and discuss what is wrong and what you both can do to get back on track.
- Meet with your team and prioritize. Figure out the most important issues and tackle those first. Write out a list.
- Make sure that you follow-up with employees and have them prove that when they say something is "fine" or "on schedule," they mean it.
- Follow-up with your employees' work in person. Don't wait for a progress report or email to come across your desk.
- Be sure that everything your employees do (designs, estimates, sales, etc.) fit within the customer's budget and vision.
- If you see your employees doing something right, pull them aside and let them know.
- Be prepared to let an employee go if they are hindering, not helping, your business.