Chart showing how vendors disappoint LBM dealers on various categories.

Mind the Gap ProSales asked dealers this summer to rate on a 1 (lowest) to 5 (highest) scale the importance they place on services that their vendors provide and also how well the vendors perform those services. Here's how the survey's 92 participants responded. The numbers show the biggest gaps involve dispute resolution, no-hassle returns, and the knowledge level of sales reps. Download a PDF of the report.