June-July 2014 Table of Contents

Table of Contents
What to Do About Credit Card Fees? Readers Respond What to Do About Credit Card Fees? Readers Respond

Policies vary greatly from shop to shop Read more

Lowe's to Pay $6.5 Million to Settle Installed Sales Class Action REMODELING Lowe's to Pay $6.5 Million to Settle Installed Sales Class Action

Independent contractors claimed they were treated as employees without benefits Read more

Where Have All the Leaders Gone? Where Have All the Leaders Gone?

There's a lot of executives at LBM firms, but few real leaders. Read more

Learn to Say 'No' Learn to Say 'No'

But with a smile and a plan to keep your customer. Read more

The Benefits of Selling Your Firm The Benefits of Selling Your Firm

New owners bring a wealth of possibilities to a business. Read more

When the Customer Expects Too Much When the Customer Expects Too Much

How far do you go before you fire a combative customer? Read more

Natural-Born Sellers Natural-Born Sellers

Is a great salesperson born or made? Read more

Grand Openings Grand Openings

Great curb appeal begins at the front door. Read more

Lumber Lifters Pump Iron at Malone Home Center's Gym MY YARDSTICKS Lumber Lifters Pump Iron at Malone Home Center's Gym

Malone Home Center workers keep in shape with in-house gym Read more

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