Brunswick, GA

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Card Counters

When a customer has a complaint, Hubert Lang III is used to direct talk and quick action. That's why Lang, president of Lang Building Supply in Brunswick, Ga., was surprised by the way he heard a customer was unhappy with deck handrailing he had purchased. Lang didn't get news of a problem until five months after the sale, when his credit card processor pulled from the LBM's account the $26,000 paid for the deck package. More

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