Take a minute and look beyond the doors of your business and contemplate the following: Chaos is everywhere.
Government is changing and adding rules every day. Every week, some official is inspecting or auditing your business. And, every night, your employees are being schooled by the local made-for-TV lawyer on how to create a case against you. Turn on the nightly news and you’ll hear some experts predicting an economic boom while others are certain that a downturn is just around the corner.
As we spiral from one crisis to the next, ask yourself if you, as an executive, are adding to the chaos or if you’re committed to creating order.
At few other points in our history has order in business been as essential as it is today. As a result, it’s imperative that you be the “Focuser-in-Chief” to keep everyone pulling in the same direction. Defined leadership—detailed policies and procedures that are followed and supported by senior management—and swift, effective mitigation of all man-made self-inflicted distractions are vital for success.
Your employees want order at work. They have to live with the same chaos in the world as everyone else, and many have additional turmoil to deal with at home. While some employees will gripe about the rules and regulations, most will embrace them because they have firsthand experience of the instability that unskilled management creates.
The employees who fight order at work are usually under-performing and crave chaos to avoid accountability. These subpar members of your team should be dealt with swiftly and effectively. Companies with reputations built on order and stability typically have no problem attracting the best workers and have no need to compromise.
- As an executive, the first three steps of company order begin with you. This trio of traits is crucial to maintaining a stable workplace and a satisfied staff.
Transparency: Let your employees know your standards and what is expected of them. Don’t hide what is important to you, and they’ll relay what’s important to them in return.
Predictable, steady, and focused are great words to describe a company in these chaotic times. If you stay on track, overcome distractions, and maintain order, you’ll attract and keep dedicated employees, which leads to a productive company and, ultimately, to customer satisfaction and loyalty.