If you ever need to address an issue with your employees, how do you approach it? Do you send an email? Hold a meeting? What about having your employees act out the situation?
The last one might sound like a strange suggestion, but play-acting a problem could be just the tool your employees need to help them learn and retain good problem-solving strategies.
By problem-solving in small groups and then acting out the message instead of talking about it, you and your people will understand one another better. You will all be able to support the strategy agreed upon. And you will have had some fun.