Business

Create a Better Customer Experience By Empowering Your Employees
Thea’s Mailbag: How to Refuse a Credit Applicant
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Thea’s Mailbag: How to Refuse a Credit Applicant

Don’t be a sissy. Tell them no and tell them why—but do it diplomatically More

New Year, Same Problems
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New Year, Same Problems

As 2017 begins, a lot has changed--but many of the problems plaguing LBM remain... More

Thea's Mailbag: Colleagues Asking About Accounts You Manage? Good.
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Thea's Mailbag: Colleagues Asking About Accounts You Manage? Good.

It may seem annoying to you, but it could just mean they want to be involved More

Tags: Credit
Make 2014 the Year of the Inside Sales Rep
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Make 2014 the Year of the Inside Sales Rep

Give you inside sales team the respect it deserves More

Tags: Sales, Workforce
Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map
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Improve Customer Satisfaction in 2017 By Creating a Customer Journey Map

Creating the best overall customer experience begins before the customer even... More

Five Tried-and-True Tips to Protect Your Profit
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Five Tried-and-True Tips to Protect Your Profit

Do your sales tactics need a tune-up? Check these best practices to see where your... More

Thea's Mailbag: How to Advance in Your Career
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Thea's Mailbag: How to Advance in Your Career

Work hard, seek mentors, and be a "shameless self-promoter" More

The Construction Industry Must Stand Up For Its Hispanic Employees
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The Construction Industry Must Stand Up For Its Hispanic Employees

As anti-Hispanic rhetoric heats up, our industry must defend this vital part of... More

Obama Administration Appeals Injunction Stopping Overtime Rule
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Obama Administration Appeals Injunction Stopping Overtime Rule

Fight now moves to federal appeals court More

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