I -- and I'm guessing many of you--at first welcomed the opportunity this housing downturn presented to slow down, think about operations, clean the trucks, sharpen the pencils. But now I've done all those things three or four times each. There is not much left to do except look deep into my soul and examine my true feelings in a quest to improve myself as a manager and as a human being.
"I know my account is overdue," Rick told me on the phone before I even said hello. "But I can't pay you yet." "Why not?" I asked. "Because one of my customers can't pay me yet," he explained.