Bob Losyk

Bob Losyk's Posts

Anger Management Anger Management

How many times have you been singed by customers who feel they're the victim of your store's mistake and let you know about it in a not-so-nice manner? How you respond to and recover from those situations will determine whether you hear from them again. Read more

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Five Common Hiring Mistakes Five Common Hiring Mistakes

Do you know the cost of a bad hiring decision? The Department of Labor estimates it can be as much as 25 percent of a new employee's salary. Read more

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New Recruits

By 2010, there will be a shortage of 3 million workers, according to the Bureau of Labor Statistics. As baby boomers retire, there will not be enough younger workers to take their places; at the same time, your best workers will face ongoing recruitment efforts, including temptations from your competition. Read more

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